Frequently Asked Questions

Here are the most frequently asked questions:

• Who should I contact if I need help or information?
• What is the usual processing time for an order?
• How do I know if products are in stock?
• How can I track my Dandoy Sports order?
• What is the average delivery time?
• How can I change the delivery address of my order?
• How much are the shipping fees at Dandoy Sports?
• Which countries does Dandoy Sports deliver to?
• How can I cancel or modify my order at Dandoy Sports?
• How do refunds and exchanges work at Dandoy Sports?
• How can I benefit from automatic discounts at Dandoy Sports?

 

1. Assistance and Contact

How can I contact Dandoy Sports for questions or issues?

For any inquiries regarding our table tennis products or your order, you can contact our team via the "Help" button on our website, by email at support@dandoysports.zendesk.com, or by phone at +32 83 23 05 26, from Monday to Friday, 11:00 AM - 12:30 PM and 1:00 PM - 3:00 PM (GMT+1).

 

2. Orders

What are the processing and shipping times at Dandoy Sports?

Orders are processed every business day at 8:30 AM and are usually shipped before 2:30 PM (GMT+1). For items that are not in stock, delivery may take an additional 3 to 7 business days.

In some cases, delays may occur due to:

• Supplier delivery delays
• Temporary stock shortages
• High-demand periods such as Black Friday, holiday seasons, etc.

If additional delays occur, we will notify you accordingly.

If your order is incomplete, our customer service team will contact you via email and help find solutions for faster delivery.

How do I know if products are in stock?

On our website, stock availability is indicated by colored dots:

• Green dot: Item is in stock and available for immediate delivery (hover over the dot to see the exact stock quantity).
• Orange dot: Item is available for order and will be delivered in a few days (subject to supplier availability).
• Red dot: Item is permanently out of stock (not available for order).

How can I track my Dandoy Sports order?

Once your order has been shipped, you will receive an email with a tracking number. If you need any assistance, our customer service team is available to help.

 

3. Shipping

What is the average delivery time?

• Belgium & the Netherlands: 1 to 2 business days from the order date.
• Europe & the rest of the world: 3 to 10 business days.

Additional delays may occur due to strikes, customs issues, or major disruptions in shipping services.

If you have not received your package within the expected timeframe, please contact us for an update.

How can I change my order’s delivery address?

You can manage multiple shipping addresses from your account settings and select the desired address when placing an order. If you need to change the address after placing your order, please contact us as soon as possible at support@dandoysports.zendesk.com or by phone at +32 83 21 35 64.

How much are the shipping fees at Dandoy Sports?

• Free shipping for orders over €70 (VAT included).
• For orders under €70, a shipping fee of €7.50 (VAT included) applies.

Which countries does Dandoy Sports deliver to?

We deliver worldwide, with some restrictions on certain products:

• Robots: Table tennis robots cannot be shipped outside Europe.
• Tables: Table tennis tables are only delivered in Belgium and the Netherlands, with shipping fees included.
• Liquids: Liquid products (cleaners, adhesives, varnishes, etc.) cannot be shipped to Mexico.

 

4. Cancellation, Refund, and Exchange

How can I cancel or modify my order at Dandoy Sports?

For any modifications or cancellations, please contact us immediately via support@dandoysports.zendesk.com or by phone.

How do refunds and exchanges work at Dandoy Sports?

You have 14 days to exchange or return your items for a refund. Please contact us before returning your package to receive our return form.

• Refunds: Shipping fees are non-refundable.
• Exchanges:
  • We do not exchange tables, robots, opened items, damaged items, customized products (e.g., assembled paddles, printed polos), gift items, or clearance products.
  • For exchanges, you cover the return shipping costs, and we will send your replacement item free of charge.
• Exceptions where return shipping is refunded:
  
  • Incorrect delivery
  • Manufacturing defect
  • Product damaged before delivery

 

5. Discounts and Products

How can I benefit from automatic discounts at Dandoy Sports?

Discounts are automatically applied in your cart for orders over €50 on selected products (blades, rubbers, clothing, shoes, and bags).

• 5% discount for orders over €50
• 10% discount for orders over €100
• 15% discount for orders over €150
• 20% discount for orders over €200
• 25% discount for orders over €250

 

If you have any questions or need advice, don’t hesitate to contact our team!