Frequently Asked Questions

Here are the most frequently asked questions:

· Who should I contact if I need help or information?

· What are the different payment methods?

· What is the usual processing time for an order?

· What is the usual delivery time for an order?

· What is my tracking number? How can I follow my order online?

· How to change my delivery address?

· Must I pay a shipping fee?

· Do I have to pay customs duty?

· How can I cancel my order?

· How do refund, returns and exchanges work?

· How do I get a discount? How does it work?

· How can I get a specific weight for my blade ?

Who should I contact if I need help or information?

For any information or concerns, please contact our customer services by email at support@dandoysports.zendesk.com

We answer your questions on the phone Monday to Friday, from 11h to 12h30 and 13h to 15h.
We try to reply to your emails from Monday to Friday.

Please, note that times indicated are Belgian time (GMT+1)

Tel number : +3283230526

What are the different payment methods?

Payments in Euros : We only accept payments in euros. No other currency is accepted.
Payments methodes :

American Express
Master Card
Visa
Paypal

What is the usual processing time for an order?

We process your orders every day at 8:30 from Monday to Friday.
The orders are shipped every day at 14:30 from Monday to Friday.

If one article is not in stock, we can order it to the manufacturers. We usually receive the articles within 3 to 5 working days.

Please note: There can be a delay for the following reasons :

The manufacturers could not deliver on time
Your article is not available at the moment.

In any case, we will inform you if there is an extra delay.

What is the usual delivery time for an order?

Estimated delivery time:

For Belgium: 1-2 working days

For Europe: 3 to 5 working days (depending on the countries)

For the reste of the world: 5 to 15 working days (depending on the countries)

If you haven’t received your parcel within those delays, please contact us and we will communicate all available information to you.

Please note :
Delivery delays can vary depending on the countries. It can be delayed because of Customs, Postal services or strikes.

We always inform you as much as we can and help fasten the delivery of your package.

What is my tracking number? How can I follow my order online?

We will send your tracking number within 24h after shipping your order. You will receive a link that allows you to use that tracking number.

How to change my delivery address?

Your delivery address can be different from your billing address. Furthermore, you can create more than two addresses in your account and select the one you need when you place your order.

You just need to modify your address in your account or at the final stage of your order placement.

If you already placed an order and you need to change the delivery, please contact us as soon as possible at info@dandoy-sports.com or via the “help” button.

Must I pay a shipping fee?

We deliver anywhere in the world.

Shipping fees for an order of less than 100€ = 7.5€
Shipping fees for an order of more than 100€ = 0€

Those conditions do not apply to the tables, robots or other club equipment.

Do I have to pay customs duty ?

Depending on your location, you may have to pay customs duty in order to receive your products. We do our best for the package to arrive without any additional charges, but ultimately we are not responsible for any duties or fees charged within the customer’s customs territory.

How can I cancel my order?

Please contact us as soon as possible via the help button or by email at info@dandoy-sports.com.

How do refund, returns and exchanges work?

Return

You have 14 days to exchange your articles or ask for reimbursement.

It is best if you contact us before sending your parcel back by sending an email to info@dandoy-sports.be

Refund

Shipping fees are not refunded.

Exchange

We do not exchange tables, robots, articles that are out of their original wrapping, articles that were damaged by the client, customised articles (assembled bats, printed shirts), gifts and clearance sales.

When you decide to exchange an artice, you must pay the shipping cost to return the parcel and to send back to you.

Exceptions (refunded shipping costs) : We do refund shipping costs in case we made a mistake in your order, the product is defective or was damaged before shipping.

You can send your parcel back to:

DANDOY SPORTS SPRL
VAT BE 0445 862 973
Allée des artisans, 5
5590 CINEY
BELGIUM

How do I get a discount? How does it work?

The discount is automatically deducted of your total in your shopping cart

Those discounts are only available for the following categories:

Blades
Rubbers
Rackets
Clothings

GENERAL COMMENTS: Discounts are not for articles that are already on sale, special offers or clearances.

How can I get a specific weight for my blade?

You can add a comment about the weight you wish when placing your order.

You can also ask us via the help button or via info#dandoy-sports.com

Please keep in mind that we try to treat all demands as fast as possible but you might have to wait one or two days for our answer.