Refund or return

Return

You have 14 days to exchange your articles or ask for reimbursement.

It is best if you contact us before sending your parcel back by sending an email to support@dandoysports.zendesk.com

Refund

Shipping fees are not refunded.

We do not refund articles that are out of their original wrapping, articles that were damaged by the client, customised articles (assembled bats, printed shirts), gifts and clearance sales.

If you refuse your package and ask for a refund, the value of the real shipping fees we have paid will be deducted.

Exchange

We do not exchange articles that are out of their original wrapping, articles that were damaged by the client, customised articles (assembled bats, printed shirts), gifts and clearance sales.

When you decide to exchange an article, you must pay for the shipping costs to return us the parcel and to send your parcel back to you.

Exceptions (refunded shipping costs) : We do refund shipping costs in case we made a mistake in your order, the product is defective or was damaged before shipping.

You can send your parcel back to: